State Farm® Insurance Agent Jennifer Paris
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David
June 19, 2025
5
out of
5
rating by David
"Had a great meeting today with Franchesca. She was very helpful, and had answers to all my questions. Thanks"
We responded:
"Thank you, David, for sharing your positive experience. It's wonderful to hear that Franchesca was able to assist you effectively and provide the answers you needed. Your feedback is greatly appreciated, and we're glad to have met your expectations."
Wendy Stone
May 2, 2025
5
out of
5
rating by Wendy Stone
"I would highly recommend this office, I worked closely with Carol H through an unfortunate situation and she made everything seamless and very professional."
We responded:
"Thank you, Wendy, for sharing your experience. It's wonderful to hear that Carol was able to assist you so effectively during a challenging time. Your recommendation means a lot, and we're glad to know that our team's professionalism made a positive impact."
Adam Houlton
April 29, 2025
5
out of
5
rating by Adam Houlton
"This place always goes above and beyond! Whether it's Francesca or Carol, it doesn't matter. I've never had a bad experience with Jennifer Paris -State Farm! The staff AWLAYS follows up and makes sure me and my family are taken care of. I HIGHLY recommend them for any and all of your insurance needs! Affordable coverage. Outstanding customer service. A+ rating!"
We responded:
"Thank you, Adam, for sharing your experience with us! It's wonderful to hear that Francesca, Carol, and the rest of our team have consistently provided you and your family with exceptional service. Your recommendation and kind words about our customer service and coverage mean a lot to us. We're grateful for your trust and look forward to continuing to meet your insurance needs."
Sean McCurry
April 27, 2025
5
out of
5
rating by Sean McCurry
"Updated for char count: A solid no frills service. All around standard good service. Helpful staff, decent rates, and no frills! Special call out to when called to cancel and they just said 'yeah no prob, done.' rather than fighting it."
We responded:
"Thank you, Sean, for sharing your experience. It's great to hear that you appreciated the straightforward and caring service. We strive to make every interaction simple and efficient, and it's rewarding to know that this approach resonated with you. Best wishes in your new location, and thank you for choosing us during your time here."
Alex G.
April 2, 2025
5
out of
5
rating by Alex G.
"Great service provided by Franchesca. Within a matter of minutes my vehicle was insured with a great price I might add."
We responded:
"Thank you, Alex, for sharing your positive experience. It's wonderful to hear that Franchesca was able to assist you so efficiently and provide you with a great price for your vehicle insurance. Your feedback is greatly appreciated, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
Anthony Fischer
March 18, 2025
5
out of
5
rating by Anthony Fischer
"Great service, responsive and helpful. Been with them for years with no problems."
We responded:
"Thank you, Anthony, for sharing your positive experience. It's wonderful to hear that you've been satisfied with our service over the years. Your trust and loyalty mean a lot to us, and we're glad to have been able to assist you effectively. If there's anything more we can do for you, please let us know."
Krista Points
March 5, 2025
5
out of
5
rating by Krista Points
"I find dealing with insurance stuff very stressful. But, every time I talk to Harlan he is both incredibly calming and never judgmental about whatever my (often self-imposed) issue is. He just gets it handled. He’s also very good at thinking about different ways of meeting your needs that might reduce your premiums. That requires patience which Harlan has in spades. Jennifer is lucky to have him in her team! Don’t hesitate to ask for Harlan when you call."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Harlan has been able to provide such a calming and helpful presence during your interactions. His ability to address your concerns and find ways to potentially reduce your premiums is truly valuable. We're grateful to have him on our team, and your recommendation means a lot. If there's anything else we can assist you with, please feel free to reach out."
Will Hull
February 28, 2025
5
out of
5
rating by Will Hull
"This team is amazing. I worked with them to move several policies over and it was complex. They were able to address all of my questions on the spot and helped improve my insurance protection at a better rate. Special shout out to Penny!! Highly recommend."
We responded:
"Thank you for sharing your experience, Will. It's wonderful to hear that our team was able to assist you with transferring your policies and improving your insurance protection. Penny will be delighted to receive your special mention. Your recommendation means a lot to us, and we're glad to have been able to provide you with a better rate and service. If you have any more questions or need further assistance, feel free to reach out."
Jeffrey Tarde
February 26, 2025
5
out of
5
rating by Jeffrey Tarde
"Excellent service. Reasonable prices and very responsive. Franchesca was easy to work with and her experience helped a lot!"
We responded:
"Thank you, Jeffrey, for your fantastic review! It's wonderful to hear that you found our service excellent and our prices reasonable. Franchesca is indeed a valuable member of our team, and we're glad her experience made a positive impact on your experience with us. Your feedback is greatly appreciated, and we're here to assist you with any future needs."
Bryan Swallow
February 19, 2025
5
out of
5
rating by Bryan Swallow
"I’d like to comment on the excellent service provided by Franchesca at the Jennifer Paris Agency. I’ve worked with Franchesca twice over the last two years. The first time, Franchesca helped us compare our existing policy with State Farm’s offering, but we decided not to proceed due to some unrelated concerns. I recently asked Franchesca to again help compare our overall insurance needs, including home, auto, and umbrella coverage. Before starting, Franchesca asked to take a bit of time to verify our actual requirements. She was concerned about ensuring that our needs were met, and not just trying to provide us with a lower-cost offering. As it turned out, State Farm’s overall pricing was very competitive compared to our previous provider. Based on price alone, we probably would have switched to State Farm. But Franchesca’s insight and guidance was fantastic! We have since switched to State Farm and have reduced our overall cost; however, we now have a higher degree of confidence that we have the correct products and coverage levels. Many thanks to Franchesca & the Jennifer Paris team! Bryan S."
We responded:
"Thank you for sharing your experience with Franchesca and the team at Jennifer Paris Agency. It's wonderful to hear how Franchesca's dedication and expertise made a positive impact on your insurance decisions. Ensuring that you have the right coverage and confidence in your policy is our priority, and we're glad to know that Franchesca was able to assist you effectively. Your feedback is greatly appreciated, and we're delighted to have you as part of the State Farm family."
Mark Browning
February 14, 2025
5
out of
5
rating by Mark Browning
"Franchesca of the Paris Agency has been a delight to deal with on our insurance coverage. She was knowledgeable, responsive and prompt in all our communications. It's rare to get such great personalized service these days, but that's what we've found with the Paris Agency and Franchesca. Highly recommended."
We responded:
"Thank you for sharing your experience with Franchesca and the Paris Agency. It's wonderful to hear that you found her knowledgeable and responsive. Providing personalized service is something we strive for, and it's great to know that it made a difference for you. Your recommendation means a lot to us."
Daniel Alias
January 22, 2025
5
out of
5
rating by Daniel Alias
"Franchesca D Villarreal has been my trusted advisor for years now. She is always ahead of the game and follows up with me periodically to ensure I’m in the best possible position. I seek peace of mind and safety throughout all aspects and especially when it comes to insurance. Insurance is a very important safety net that everyone needs and she always had my best interest at heart. I’m so thankful For her professionalism and expertise. Somebody please promote her or give her a raise. !!"
We responded:
"Hi Daniel, Thank you so much for your wonderful review! We're thrilled to hear that Franchesca has been such a trusted advisor for you over the years. It's great to know that her professionalism and expertise have provided you with peace of mind and safety. Your kind words and recognition mean a lot to us. We'll be sure to pass along your feedback to her. Best regards, Jennifer Paris Team"
Camille Lueder
January 15, 2025
5
out of
5
rating by Camille Lueder
"Franchesca Villarreal was great! She was easy to communicate to and helped me with ease. I highly recommend!"
We responded:
"Thank you for the wonderful review, Camille! We're so glad to hear that Franchesca made the process smooth and easy for you. Your recommendation means a lot to us, and we're here whenever you need assistance! 😊 #TeamFranchesca #CustomerCare "
David Bauer
December 5, 2024
1
out of
5
rating by David Bauer
"Very disappointing communication and knowledge from this agency. I moved my policies from a primarily digital carrier to this State Farm agency expecting better service and guidance from an agent, big mistake here that costed me time and money, which they don’t seem to care about. Complete lack of knowledge of their own underwriting process, which I would expect from a broker, not an exclusive State Farm agent. Never told me my home would be inspected or that it required home security until after I moved my policies. Came back with multiple new requirements and required me to follow up and manage the communication with multiple days between critical follow ups. This agency manages customers like transactions. I could have been a big customer here and they blew it."
We responded:
"Hi David- I’m sorry that this process didn’t go more smoothly. Unfortunately when we are writing in areas that are considered a higher fire risk, we can have additional fire mitigation requests after the fact- even on homes as well kept as yours! We strive to have timely communications and pass on information to you as quickly as we can but it is not always up to us and we do have to coordinate with our underwriting partners. I think this situation was frustrating for all involved. I will reach out to you personally to discuss but wanted to address this on your chosen platform as well. Thank you."
Henry Chen
November 12, 2024
5
out of
5
rating by Henry Chen
"Jennifer Paris and her team do a great job of spelling out all the policy options on my home, auto, and umbrella coverage. Very responsive and proactive."
We responded:
"Thank you so much, Henry! It's wonderful to hear that the team and I were able to clearly explain all your policy options and provide the responsive, proactive service you deserve."
Jay Holton
May 18, 2024
5
out of
5
rating by Jay Holton
"I have only spoken to them on the phone, but the Jennifer Paris Agency has been the most prompt and helpful insurance provider I’ve ever had, thank you so much for your quick and efficient response every time!"
We responded:
"Thanks Jay! It always makes us happy when we can get our customers taken care of right away with the information they need. I’m so glad we met your expectations."
Twilight of Sunrise
April 20, 2024
5
out of
5
rating by Twilight of Sunrise
"Very supportive and knowledable"
We responded:
"I’m so glad we were able to help! That makes my day and thank you."
J Orr
August 4, 2023
5
out of
5
rating by J Orr
"Carol went above and beyond to help me resolve what could have been a bigger mess. She was patient and understanding, and did everything she could think of to help. Things got resolved without getting more out of hand, but it would not have gone so well without Carol. She is truly an asset to your team! I would give her 10 stars!"
We responded:
"Thank you so much for the wonderful review recognizing Carol and her efforts to provide you with the customer care and peace of mind that you deserve! We are honored to have earned your trust and we look forward assisting you with any of your future insurance needs, Ja'el!"
Alyx C
July 10, 2023
5
out of
5
rating by Alyx C
"The people at Jennifer Paris State Farm, Louisville really go above and beyond to be helpful. I have had numerous experiences speaking with Erin and Carol, both have been amazing each time. I have never had an unpleasant experience and would highly recommend this team to anyone and everyone. I appreciate all they've done to help me over the past few years."
We responded:
"We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
C
June 11, 2023
5
out of
5
rating by C
"We've been bounced around to too many agents who provided terrible experiences until we recently discovered Jennifer Paris. She is beyond professional and efficient, providing fast and accurate insurance coverage, taking time to answer *all* of our questions in language we can understand to make informed decisions. We can breathe a deep sigh of relief that we are covered perfectly — not too much, not too less — finally! Thanks Jennifer!"
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words! We appreciate you recognizing our efforts to provide you with the insurance you need and the customer care that you deserve! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs! Thank you for the great review!"
D Henry
March 1, 2023
5
out of
5
rating by D Henry
"I recently wrecked my car. State Farm, especially Carol Haumesser, went the extra, extra mile to take care of us. Highly reoomend."
We responded:
"Hi David- you are so kind to leave this note! Carol is wonderful and we are so glad to be of assistance!"
Pat Sorenson
October 4, 2022
5
out of
5
rating by Pat Sorenson
"Jennifer Becker and Marisela Chavez of Jennifer Paris - State Farm Insurance really made my day with their thorough, prompt, professional and friendly help with our 2021 RAV 4 (our kinda new baby) repair appointment."
We responded:
"Pat! You are so sweet! It is a pleasure working with you and I can’t wait to share your kind words with Jennifer and Marisela. Have a great day-"
Deb Palmer
September 15, 2022
5
out of
5
rating by Deb Palmer
"My son just got his driver's license. Carol took complete care of adding him to our insurance to be sure we are fully covered. And explained everything so we understand. We've been with Jen for years. So far so good with State Farm!"
We responded:
"Hi Deb, Thank you for the wonderful review. We are so glad that we have been able to take care of your Insurance needs and we look forward to work with you for many years to come."
Mckenna Cronbaugh
August 11, 2022
5
out of
5
rating by Mckenna Cronbaugh
"I have never had an issue with this StateFarm location no matter who I have spoken with, they are very timely with responses and always get me any necessary paperwork immediately. I am moving soon and appreciate how responsive they have been with getting me a new agent out-of-state"
We responded:
"Mckenna, It has been a pleasure working with you on your Insurance needs and we will miss working with you. We wish you the best of luck in your new adventure!"
Jaren Jones
November 12, 2021
5
out of
5
rating by Jaren Jones
"Jennifer Becker is extremely helpful and always goes above and beyond to make sure we are taken care of. I would recommend this office to anyone!"
We responded:
"Thank you for taking the time to share your experience with our agency and for recognizing Jennifer Becker's efforts to provide you with the customer care that you deserve, Jaren! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We truly appreciate your business and your recommending our services to others. It is a compliment to us all!"